SUPonthefly makes every effort to produce boards to the highest quality and standards in the industry. Every material and stage of the manufacturing process has been extensively tested using rigorous R&D benchmarks. Manufacturer defects are rare. But due to the sophistication required to manufacture inflatable stand up paddle boards, defects do occur. For this reason, we offer a one year warranty against manufacturer defects.
WHAT DOES THE SUPonthefly WARRANTY COVER?
For the original retail purchaser, SUPonthefly provides a limited 1 year warranty from date of purchase against material or manufacturing defects in the hull and deck.
WHAT IS EXCLUDED FROM THE WARRANTY
This limited warranty does not apply to:
•Normal wear and tear and aging of product.
•SUPonthefly boards damaged by extreme weather or environmental conditions.
•SUPonthefly boards damaged while in possession of a freight carrier, a dealer, consumer, or any party other than SUPonthefly.
•SUPonthefly boards damaged by accident, neglect, improper use or handling.
•SUPonthefly boards that have been towed by power or sail boats.
•SUPonthefly boards that have been designated as prototypes, floor demo boards or used demo center boards.
•SUPonthefly boards sold as “demos” or in “as is” condition.
•SUPonthefly boards determined to have been used for any activity other than an activity which is customary for the product.
•SUPonthefly boards that have been structurally or dimensionally altered or modified.
•SUPonthefly boards used for commercial or rental purposes. Due to the heavy wear inherent in the rental business, we are not able to offer a one year warranty on rental boards.
•Cosmetic flaws or colors may vary from those shown. Cosmetic flaws or variations in color are not covered by warranty.
•Use in excess of the manufacturers recommended maximum load capacity.
•Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
•Does not cover any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to SUPonthefly paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. SUPonthefly’s aggregate liability shall be limited to an amount equal to Consumer’s original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.
OBTAINING WARRANTY SERVICE
If you have a problem with your SUPonthefly board and you suspect that it may be due to defective materials or workmanship, contact the dealer you purchased your SUPonthefly board from and arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from, the closest authorized dealer.
If you purchased the product directly from SUPonthefly.com, please contact us directly at 716-217-4047.
If the Authorized SUPonthefly Dealer’s inspection indicates a defect that is attributable to materials or workmanship, SUPonthefly will repair or replace your SUPonthefly board free of charge at the company’s option. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required, SUPonthefly will, at it’s option work with dealer to facilitate repairs.
If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the SUPonthefly dealer may repair or exchange defective products and parts with comparable products and parts that comply with local standards.
Suponthefly retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, SUPonthefly reserves the right to replace original SUPonthefly board or equipment with comparable current products.
Have questions or need advice? If so, please call us at 716-217-4047, Sunday – Thursday 10:00 a.m. to 5:00 p.m. or Friday & Saturday 10:00 a.m. to 6:00 p.m. Eastern Standard Time.